What if I can't find the product I am looking for?
Our stores offer a selection of thousands of products however our website concentrates on our top selling items in Liquor, Tobacco, Confectionery, Fragrances. If you can't find what you're looking for please contact us by email to
webadmin@kyivdutyfree.com. We will be happy to advise you if we have the product in stock and how you can go about purchasing it. Or call +38 050 44-81-81-4.
What if your store is closed when I want to collect my Pre Order?
Don't worry! Our airport stores are open to serve customers 24 hours. Your goods will be Ready for Collection on the day that you have specified.
What happens if my flight itinerary changes?
Please notify us as soon as possible by emailing us on
webadmin@kyivdutyfree.com
What items can I purchase tax and duty free on departure from Ukraine?
All products categories listed on this website are available for purchase on departure from Ukraine. It is your responsibility to familiarise yourself in respect of the allowances permitted for each country that you will be entering and clearing customs. We provide some guidance on this website in relation to the allowances applicable for the more travelled destinations. Please see the
Duty Free Allowances section for further details.
What is my tax and duty free allowance?
Tax and duty free allowances vary by jurisdiction. For further information please see the
Duty Free Allowances section on this website. Whilst every effort is made to ensure that the allowance information is correct, Customs regulations can change without notice. Please check with our staff or with the local Customs Authority prior to travelling. Passengers should ensure that prior to travelling they are aware of the Customs allowances for countries they intend to visit.
How do I know if the products I ordered are in stock?
Our database is updated frequently to ensure that all the products on this website are always in stock. If an ordered item becomes unavailable after it is ordered, we will notify you as soon as possible to offer substitutes or the opportunity to cancel your order.
Where can I find a full list of terms and conditions for use of this website?
Please click
herefor our terms and conditions.